Build what matters
As an Enterprise Customer Success Manager, your responsibility is to ensure our largest and most strategic clients realize the full value of their investment with Sprout. Your primary role is to ensure clients' success by managing program initiatives around product adoption/maximization and operational excellence. Alongside this, establish executive relationships with all of the account's stakeholders. You will report directly to the Head of Customer Success Management.
What you’ll do
- Account plan execution: gain deep understanding of the client's strategic priorities, goals, and key business objectives of each department level.
- Proactively identify performance gaps and other risks of churn.
- Increase account value through upsells and network expansion.
- Strong engagement with internal and external stakeholders: manage cross-functional relationships with different client and Sprout stakeholders to execute account projects.
- Leverage technology and industry experience: maintain excellent product knowledge to recommend best practices on system usage and configuration that complement the client's business processes.
- Study the industries specific to clients to understand trends and best practices that achieve process excellence.
What you’ll bring
- 3-5 years of account management or customer success experience handling enterprise accounts.
- Experience in the tech industry.
- Comfortable with 30% remote work, including face-to-face client meetings.
- Preferably has experience working in SaaS companies.
- Preferably has some experience in HR and payroll.
Why Sprout
You’ll join a collaborative team shaping better workplaces across the Philippines. We value ownership, thoughtful ideas, and the curiosity to keep learning.